FAQ 1
I have a flat /apartment, can you clean my windows?
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Our poles reach up to 60ft, which is approximately the 4th floor.
FAQ 2
Do I have to be at the property for my windows to be cleaned?
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No, providing access to the side and rear of the property is available.
We can lock up when we leave.
FAQ 3
Can you reach the windows on my loft conversion?
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Yes not a problem, our poles can reach up to 60ft.
FAQ 4
Are frames and ledges included in the price?
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We clean all frames and ledges as standard, removing all dirt and debris.
FAQ 5
Do you clean interior windows?
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Yes we do clean interior windows if requested.
FAQ 6
What is smart water and why use it?
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The water is filtered and purified removing all minerals, leaving you with a streak free, spotless finish and better for the environment as no chemicals are used.
FAQ 7
Can you still clean windows in the rain?
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Yes we still clean in the rain.
The pure water system is still effective in the rain, with no effect on the quality of your clean. If the rain is too heavy then, your appointment will be rescheduled for another day.
FAQ 8
How much will it cost?
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That would depend on the size of the property and how many windows and doors you have.
FAQ 9
Are you insured?
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We have public and employers liability insurance and are fully compliant with health and safety standards.
FAQ 10
What method of payment do you accept?
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Bank transfer
Cash
Cheque
FAQ 11
How often should my windows be cleaned?
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It’s up to you but we recommend every 6 – 8 weeks. If you live in a highly polluted area we suggest every 4 weeks.
We also offer one off cleans.
FAQ 12
What other services do you offer?
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Other cleaning services we offer:
Conservatory roof cleaning
Soffit cleaning
Facia cleaning
Gutter clearance and cleaning
Pressure Washing
Solar Panel Cleaning
FAQ 13
Why should I get my gutters cleared?
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The consequences of not maintaining your gutters can be catastrophic to your home/ property. If gutters become clogged with debris, water will be unable to divert away from your property. Eventually, if left unattended, can cause damp, foundations damage or structural issues.
FAQ 14
How often should I get my gutters cleared?
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We recommend every 6 months but at least once a year.
FAQ 15
My windows have been left wet. Is this normal?
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Yes, but don`t worry. The water that we use has been purified and de-ionised. Impurities within tap water is what would normally cause streaking, so provided all the dirt is removed from the window it will dry perfectly clear.
FAQ 16
I Have a Dog. Is that a Problem?
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We love dogs of all shapes and sizes but realise some may get anxious, over-protective and agitated when unfamiliar visitors arrive to work on their property. If that’s likely to be the case, we politely request that you ensure they are indoors and don’t have the freedom of running around the garden. The last thing we want is them bolting out of the property or taking chunks out of our team!